Even if you are underwhelmed by the service your current pallet delivery company provides, switching to a different company can be tricky. How do you know if their service is up to scratch? Will your customers be happy with the delivery and collection options available? Are the prices competitive? At Ferryspeed, we have over 30 years of experience handling pallets and UK deliveries, and have put together the top 7 points to consider when making the switch.

1. Customer Needs

First and foremost, your new pallet delivery company needs to offer services that meet your customers’ needs. If you regularly deliver oversized pallets to a customer in Aberdeen, you’ll need to ensure that oversized, bulky or irregular freight is within the company’s wheelhouse. Similarly, if you have a customer who needs goods delivered to both residential and business addresses, you’ll need to ensure that your new freight delivery company offers these services.

2. Collection and Delivery

Flexible collection is often a non-negotiable point for businesses. If you are considering a new pallet delivery company who only collects between midday and 2pm, you may run into some problems. Likewise with pallet delivery – weekend and timed deliveries might be a crucial part of the way your business runs, but not all pallet carriers offer this more bespoke service.

3. Geographical Coverage

If you are looking for a new pallet delivery company, comprehensive geographical coverage is a must when considering the scalability of your business. More and more companies are delivering to offshore destinations such as Northern Ireland, the Channel Islands, and the Isle of Wight, and remote mainland locations like the Scottish Highlands. By choosing a logistics provider who has in-depth knowledge of these locations, you can provide an extensive pallet delivery service to your customers, helping them grow their business also.

4. Reliability

Offering next day or 2-day delivery is one thing, but actually delivering consignments on time and in perfect condition is not an assurance that all pallet carriers can deliver. Choosing an established company with experience handling the type of freight you manage is a great step towards ensuring that your customers remain happy, and that you don’t get stung with hefty insurance claims.

5. Insurance

In the logistics industry, sometimes things can go wrong. Whether it is a missing pallet or damaged goods, your pallet delivery company should offer comprehensive insurance to protect you and your customer, helping you maintain good relationships with your clients.

6. Price

If a price looks too good to be true, it usually is! Comparing the cost and the value of the service you and your customers are receiving is a good benchmark when considering whether the service will suitably meet your needs. Some services may be priced considerably lower, but will often sacrifice the treatment of your goods, customer service and communication, making it of less value to your business.

Finding companies who are experienced, have their own fleet of vehicles, have competitive rates, and communicate regularly with their customers can seem hard to find, but these are certainly qualities to consider when switching to a new company. 

7. Customer Service

Lastly, good customer service is worth its weight in gold for many businesses. Dealing with situations proactively and communicating with your own business and your customers can mean the difference between losing a customer and gaining a new contract. Award-winning customer service like the Platinum Club-accredited Palletways team at Ferryspeed demonstrates commitment to ensuring that deliveries and collections run smoothly and efficiently, keeping you and your customers happy.

Finding an efficient and cost-effective company for your UK pallet distribution needs can seem impossible, but if you follow these tips, you should be well on your way to growing your business and meeting your customers’ needs better than ever. For more information about our award-winning customer service team and our comprehensive range of pallet delivery services in Portsmouth and throughout the UK, get in touch with our friendly team today.

About Ferryspeed

With depots in Portsmouth, Jersey, Guernsey, and Leicester, Ferryspeed is your one-stop-shop for all your pallet distribution needs. As an industry-leading pallet delivery company in Portsmouth, Ferryspeed specialise in door-to-door pallet, full and part load distribution to and from the Channel Islands. Ferryspeed is also an industry leading local pallet distribution company for businesses and individuals in the Portsmouth area. In partnership with the Palletways network, Ferryspeed offers comprehensive UK, Isle of Wight and international pallet services, with cutting-edge track and trace technology.

Book your pallet delivery quote today by completing our contact form, or give us a call today on 023 9262 7067.